#2. try contacting the pre-installation and delivery team on 0800 052 1734 for further info or the activation number on 0800 953 9500 . However, if you have an existing Virgin Media connection, they offer a self-install package called QuickStart. My new self install package for virgin 360 was supposed to be delivered on Friday 17th June by yodel then changed to Saturday 18th waited - 5045355 There is a good chance the self-installation Kit (including any service equipment) was sent out to you ahead of your contact to us advising about the lack of internal socket. 2. Then. We are online 24/7. then you'll need a. Register today and see the benefits for yourself. I'll take it apart and see what type of isolator they use. If you wish to add to or remove some of your services you can click here to see your options or call 1908 to discuss your options. Available with M50 broadband or faster. Hi, i got self installation kit with hub 3. Security matters. Virgin Media Help - Get help, tips and advice to m. . Plug the cables in. Hi Thank you for reaching out to us here, welcome to the community. Stream became available on 27 April 2022 at no extra cost for Virgin Media broadband customers. Mark as New;. You can also add WiFi Max to our. There is no charge for the Stream service, but a one-off £35 Stream activation fee applies,. Step by step guide to installing your Virgin Media broadband and Hub 3. Mbps average. . then £44 a month. If you need a new landline, you’ll have to pay to get one installed, which usually costs £140. Reply. which will give you a general idea of VM fixtures and fittings. Eventually I reached a senior manager within the systems unit of Virgin Media. Thu Aug 18 2022 - 05:00. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. Stream box and remote remain property of Virgin Media. CEO of Virgin Media, Tony Hanway said: "At Virgin Media we are always pushing the boundaries of speed and service delivery for our customers. Could an engineer be arranged to install please as my account is due to go live today. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Click on Track Orders on the right-hand side of the My Virgin Media homepage. Excludes broadband faults and broadband network outages. Broadband, TV and Landline offers. Also, I haven't received any further communication from Virgin Media. So I originally ordered Virgin Media Broadband on the 8th of August. Hi, My self install pack was due to arrive yesterday but I still haven’t received it. Mobile Your Account. Turn on and start the Box. Manage Your Account. its been almost a week and I have not received any update on the status of my home delivery order, the self install kit was supposed to arrive on the 1st of September. 0 Kudos. Security matters. New Install Assistance. Mbps average. Manage Your Account. No setup fee is available on all bundles, broadband & phone, and broadband only packages. The hub 3 will be deactivated and need returning to VM. We’ve now made business broadband installation so easy you can do it yourself. We would like to show you a description here but the site won’t allow us. 9% proven broadband reliability and our Best in Test 2023 result awarded by Umlaut, means you’ve already chosen Ireland’s Best Broadband. Got my virgin media self install kit but I don't have a virgin socket. Virgin Media has been on a mission to reduce its waste and improve its carbon footprint. These prices are for new customers only. Claim up to three (if needed) with our WiFi guarantee. No setup fee. Download the free Connect app for Android devices. Stay safe online. My QuickStart self-install kit was meant to have been delivered on August 18th, but it didn't arrive nor have I received any notification from Virgin or Yodel. Find out more. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. These prices are for new customers only. Self install kit delivery. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals If it already has been - either because you're a previous customer or someone who lived in your home before you was - then you can use the Virgin Media QuickStart installation to get going. Mobile customers can also use the app to keep on. So clearly, the Virgin Media Stream box can do a lot – but it’s not perfect on any front. I purchased a contract a few weeks ago and delivery set for the 9th September, got an email telling me i will get tracking number, it is now the day before and i still haven't received a tracking number, shouldn't i have received one by now?QuickStart Install kit delivery delayed in QuickStart, set up and connections 2 weeks ago; Delivery - self install router in QuickStart, set up and connections 2 weeks ago; Wi-Fi Pod Delivery in Networking and WiFi 3 weeks ago; 2-month delay & multiple missed appointments for Broadband service installation in QuickStart, set up and connections. Virgin Fibre Areas only. Stream became available on 27 April 2022 at no extra cost for Virgin Media broadband customers. If you’re a Virgin Media customer, download the My Virgin Media app to make managing your broadband, TV, and home phone accounts smoother and easier. Drop us an email at the relevant address above with your business name and company. 0 included Check availability. We had sky and when i went to set up my install pack, I noticed they took out the connector and used the virgin casing to put there dish and TV wire through. Virgin Phone. . HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. QuickStart self install available Virgin Media Hub 3. Security matters. No Confirmation of Delivery for Order CH2050931441. Stream will also launch with a “Stream credit” system granting customers a 10. We would like to show you a description here but the site won’t allow us. Hi, I am a new customer and ordered a QuickStart self-install pack on 1st Sep. If the externals are not there this needs to be reported, as a separate set of contractors will need to be bought in to re-establish the connection to the street cabinet. Online tv order. So, a 50 minute broadband, TV and phone. Perfect for streaming. Otherwise you would find a delay of weeks or months. Further exclusions & legal stuff apply. The agreement. QuickStart | Delivery and installation | Virgin Media Virgin Media - Official Site How to install your Virgin TV | Virgin Media. Call the Pre-installation and delivery team on 0800 052 1734. Account - Cable. Virgin Media services are only available in eligible Virgin Media network areas. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. I need a new HUB for the telephone migration, my question is do I really need to take a day off work (which will in effect cost me over £100) , or can I have a self install as I have done every other time I have had a new modem. Virgin Media services are only available in eligible Virgin Media network areas. Got technical issues or queries? Check out our support options above. Working hard to help connect the nation, shop our offers and order online. 9% confident there is no Virgin Media socket installed. No setup fee. I've seen you can change this in your Virgin account but in my Virgin Media Contract Information Sheet I have neither a Customer account number nor a customer area reference, instead just a "-" is stated. Go to solution. However, I'm facing a challenge as I haven't received any. Shop. But I have no Virgin Media Wall socket in my house. The light is flashing green the long bottom one but the manual says it should be white? Im a little confused if its working or not thanksIf you’d like to cancel or change an order, you’ll need to contact us. Reset Hub password. Automatic compensation under Ofcom rules is £9. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. You'll also receive your contract either by email or by post to check and sign. I have recieved confirmation email which mentioned 7th December,my Virgin install Kit will going to received. Leave it off for about 10 seconds. How long will the QuickStart installation take me? WiFi Hub - 30 mins; Phone line - 5 mins; TV box - 15 mins From £ 38 a month. I ordered a self start kit and later realised I don’t have any wall sockets where I want to install my new router, how do I go about booking an engineer to install one? Contact the Pre-installation and Delivery Team on 0800 052 1734 and explain the situation. in Networking and WiFi Sunday; Not able to self install in QuickStart, set up and connections Thursday; QuickStart setup/Account in QuickStart, set up and connections Tuesday; Broadband ordered but not delivered in QuickStart, set up and connections Tuesday For help tracking your order, contacting the courier or rescheduling your delivery, see our help guide. We would like to show you a description here but the site won’t allow us. Up to 14 days delivery – If we need to close someone else’s Virgin Media account at the. All the wall sockets I can see are for BT. ac. Call the Pre-installation and delivery team on 0800 052 1734. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals3 weeks ago. Call the equipment activation number on - 0800 953 9500 (option 3) – you may need the Hub serial. [M. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. If you’ve ordered one of our TV boxes, it will need to be signed. Tudor. Quick start self install delivery in QuickStart, set up and connections Tuesday; Still haven’t received my broadband and self install kit yet in QuickStart, set up and connections Saturday; Inside cable was cut before I moved in in Networking and WiFi a week ago; Book engineer for installation in QuickStart, set up and connections a week agoAfter we’ve booked your installation, you’ll receive an email confirming the date and time slot, as well as some instructions for the install day. Sign in . Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). New Install Assistance Call the Pre-installation and delivery team on 0800 052 1734. Video guide prepared by Luqman Khanis with how to self install virgin media pod. Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Get more from your kit. 10. This links to the splitter in your last photo. Up to 14 days delivery – If we need to close someone else’s Virgin Media account at the property. Virgin wont lay cabling in relation to distributing the output from a box to multiple locations. Turn on and start the hub. Speedy business broadband installation,all in your own time. Step by step guide to self installing your Virgin Media broadband Hub 4. 0 Kudos. The Stream box plugs into your TV, making it super easy to set up and install yourself. 3 million items such as routers and set-top boxes in 2020, meaning fewer items ending up in landfill. Explain what needs to be done and book an engineer - 5414930. Call the Pre-installation and delivery team on 0800 052 1734. thank you. £35 setup fee applies*. You have the required socket which is in photo 3 (the one high up on the wall). Networking and WiFi. Freedom TV is available to new Virgin Media customers only, subject to a 30 day rolling contract. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. 0 Kudos. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. Quick start self install delivery in QuickStart, set up and connections 10 hours ago Still haven’t received my broadband and self install kit yet in QuickStart, set up and connections Saturday New Super Hub 5 192. 3 weeks ago - last edited 3 weeks ago by Lisa_CC. The coax cable from the study can be used for the other 360 box in the kitchen. How to get up and running with QuickStart. 5Mbps), based on Ofcom UK Home Broadband Performance report ( here – pg 4), measurement period September 2022. I never activated my hub 3 or hub 4 I don’t think that is a virgin media as long you put it into modem mode it works I use a MikroTik hap ac2 and UniFi ap. Expand user menu Open settings menu Open settings menuVirgin TV V6 box Splitter Power supply Power supply Wall socket Activate Follow the step-by-step instructions to install your new Hub and get your broadband connection working. 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. Here’s how much we’ll credit you for the following service issues: £9. If you have two or more Virgin TV boxes and are upgrading them to Virgin TV 360 this video is just for you. It’ll check for connection issues affecting. QuickStart self-serve installs are offered where there's previously been VM service, and so there's an assumption the co-ax connections are already inplace. (18 month contract applies) 108. This occupation supports clients/customers with their systems. *. The QuickStart pack was supposed to arrive today, however, I have had no update on the order (no dispatch notification or yodel tracking ID). Yesterday I was supposed to. in Email Saturday;We would like to show you a description here but the site won’t allow us. Our Virgin TV V6 box and TV apps, Virgin TV Go and Virgin TV Control, let you watch TV your way. Keep everything as it is (30mbit BB, M+ TV package, landline with weekend calls + 1 month free all for £25. Where a customer agrees to self-install their Virgin Media service, the required equipment will be sent to their home, unless an alternative delivery address, Click-and-Collect or Retail store collection is chosen. I've just received an email stating: We're sending your QuickStart install pack very soon, but unfortunately we can’t give you the slot you picked on our website. 12 month or 30-day rolling contracts. I would like to have some help from here. £5 QuickStart home delivery to send your self-install kit direct to your door £30 technician installation to have had a specialist get your Virgin Media setup and running for you £35 package change activated the new service you added to your service (TV, broadband, home phone) hi I’ve ordered a self instalation router which was supposed to arrive 2 weeks ago but hasn’t. Person-to-person UK texts only (delivery notifications excluded). today). 2 Install your TV 2. Apologies for the issues that you have had with your recent installation appointment. TV box - 15 mins. Time slots are from Monday - Saturday, between 8-1pm and 1-6pm. Joining in. Our new partnership with SIRO means we will be offering our market-leading ultrafast broadband and TV services. Hello, I purchased a broadband and phone package earlier today, and requested the date for my Quickstart package to arrive on the 5th September. We would advise that to have this converted to a manned installation, you would need to call our team on 0800 052 1734 to have this booked in. I received the self install pack but can't install it we need an engineer visit. Delayed Installation in QuickStart, set up and connections 5 hours ago; Have a self install kit arriving tomorrow but still no tracking number in QuickStart, set up and connections yesterday; I am not getting my virgin broadband confirmation date in Networking and WiFi WednesdayNov 25, 2013. Freedom TV is available to new Virgin Media customers only, subject to a 30 day rolling contract. This option is not available for Virgin Media: Tivo® Service and homes that haven’t had cable services for a while, so check first to see. However, I do not have any of the specified wall sockets available. Stay safe online. Hi, I'm a new customer (order created 21st Jan), for self-install on my house move-in date of 14th Feb. B. I can't even sign in to Virgin Media to track my order as I don't have an account numb. Previous tenants had painted over our VM wall socket, which has a wire fixed into it and is clipped along the skirting board to behind where our tv is. We ordered the virgin media broadband kit for self installation. Follow the instructions on screen to finish your setup. 83 per day if we don’t install your services on the promised day until installation’s completed. I have ordered the M350 broadband on vrigin media and they say my order will arrive on wenesday (28/12/22) but on wednesday i have received the goneaway form and the virgin media sales team send me the email that the order is on hold and they are reviewing the. 091 personas han leído. Share. QuickStart self-serve installs are offered where there's previously been VM service, and so there's an assumption the co-ax connections are already inplace. In either case, you will be sent a straightforward self-installation kit and you can be up and running within as little as four days of placing your order - making Virgin Media the quickest company to install home broadband. Joining in. Chatter and natter. Virgin Media services are only available in eligible Virgin Media network areas. New Install Assistance Call the Pre-installation and delivery team on 0800 052 1734. Anyway, thanks for the help. Multiple threads merged - Please. In this video we'll go through the steps of how to install your Virgin Media Hub for the first time. VM have rescheduled a second delivery, but tbh even the customer service. I have asked VM but have been told that it must be an engineer install, but not why. On Friday I signed up for a new account to provide M256 broadband (self install) for my daughter's new student let in Cardiff. . If it’s not a technical issue you need help with then we’re here to support you on. If you're struggling with your math homework, our Mathematics Homework Assistant can help. New customer, trying to self install my hub and 360 box. A master socket is the main socket for the phone line in your home, not an extension socket. Virgin Media broadband subscribers can receive a Stream box, which operates like a set-top box with easy self set-up. £5 QuickStart home delivery to send your self-install kit direct to your door £30 technician installation to have had a specialist get your Virgin Media setup and running for you. Stay safe online. Now if you choose our 1 Gig or 2 Gig broadband packs, we’ll guarantee an ultrafast, seamless broadband experience in all areas of your home at no extra charge. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. So when virgin media rang me yesterday to renew my deal I was happy with the deal I got. then £44 a month. . Using a laptop/desktop, open Address Book (top of screen) > New Contact > New Distribution List – add a List Name and your contacts’ names and email addresses > Create List. Virgin Fibre Areas only. Switched On Families. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Joining in. Today’s announcement increases our network reach to 70% of all the premises in Ireland. I just received my self installation kit, after circling the house i found out there is no box and in the house i found only phone sockets. Joining in Options. Whether you’ve already decided to cancel and want to know how to do it, you’re cancelling because you’re moving and our services aren’t available at your new address, or you’ve already booked your cancellation and need the next steps, here’s everything you need to know. You may need to use the. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. They say to also include your phone number so they can call you to confirm - probably to make you an offer to stay. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Push the white cable (from the old Hub) into the back of the new Hub. Switched On Families. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. The hub 5 will replace the hub 3 in it's current location. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. indd 2-3 26/08/2015 12:48Options. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. £26. The easiest way is to phone the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. UK allowance of minutes, texts and data can be used in the EU at no extra cost subject to Fair Use limits. If you wish to add to or remove some of your services you can click here to see your options or call 1908 to discuss your options. Mbps average. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Thanks for reaching out to us and welcome to the Community Forums. phone yourself. Hi there, I have recently signed up for broadband and selected the self install kit for delivery. Entertain me; Broadband Deals. indd 1 09/03/2016 12:48Read me first Installation Guide - Virgin Media IrelandDelivery and2 2 Installation Guide Virgin Media 2019-10-26 your hands on your QuickStart pack for free, with Click and Collect from one of 6,000 CollectPlus stores, or haveMobile Your Account. Your contract start date is also the day your bills will start from, but you won't receive your first bill until a later date. In response to Travis_M. I also didn't receive any email with tracking number or anything. Welcome to Virgin Media SSID) ORD HANDY TIP: When you are noting your SSID details (network name and password), make sure it is the ‘Wi-Fi 2. No setup fee is available on all bundles, broadband & phone, and broadband only packages. At least 30Mbps download speeds in every room or £100 one-off credit. Make sure that all of the wires are connected nice and finger tight, Then check whether it has been activated correctly on your account. Leaving Virgin Media. No setup fee. At least 30Mbps download speeds in every room or £100 one-off credit. It does seem that with Virgin it can be a lucky dip and in general reviews say they are a nightmare to get hold of 🤣 but they do offer the speed and package we are after so fingers crossed it will go well. Options. The box is. I had virgin back in 2008. However, I received an email today stating it will be delivered on 31/07/2023. Security matters. Post up some photos of the connection boxes. . You call the shots—set up your Internet yourself, safely and conveniently. Step 2. on 05-09-2023 19:05. My Virgin Media App. indd 3 09/03/2016 12:48About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright. Got my virgin media self install kit but I don't have a virgin socket. I later received a "gone away form" on Friday. £8p/m extra or included with Gig1 or Volt. Step 3. Using your My Virgin Media account. I waited the 48 hours in here for an update and didn't receive anything. Thing is, I've been to the house, Virgin haven't, and I am 99. I have today received my self install kit. Turn your TV on and get connected. Account - Mobile. Explain what needs to be done and book an engineer - 5321715. Hello I ordered a self installation kit last week to arrive for the 11th of September, however, I have not received the package nor any other information apart from my pre-contract documents. Simply ring our friendly customer service team. Switched On Families. Hi cfmmcl31, Thank you for reaching out to us in our community and welcome, glad to hear you are thinking of joining us in your new property, you can speak to our Sales team on 0800 183 1234. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you. We’ll supply you with everything you need, including your kit, cables, router and a handy guide. Virgin Media services are only available in eligible Virgin Media network areas. Account - Cable. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. Virgin Media; My Virgin Media; Shop;. Below is why. . This is usually available where the home has recently had an active Virgin Media fibre broadband service and is available on most, but not all, Virgin Media packages. I was unable to do step 1. in Networking and WiFi 16 minutes ago; Hub 3 Base LED keep flashing Green light on initial install in QuickStart, set up and connections yesterday; Virgin media installation in QuickStart, set up and connections yesterday; Installed 1g hub5 2day upload is shocking. As we live some distance away (Essex), I specifically asked for the self install package to be delivered to a different address, and was assured this was not an issue, and the sales advisor took. . Account - Mobile. . Tudor. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. . Like Sky Glass, the streaming TV from Sky, the Stream is a stepping stone. I am hoping a membe. Download the free Connect app for iOS devices. No setup fee is available on all bundles, broadband & phone, and broadband only packages. My Virgin Media App. . Apologies for the issues that you have had with your recent installation appointment. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). Virgin Fibre Areas only. See all Virgin Media deals. Here you’ll find all the help you need for Virgin Media related problems and issues. I’m just wondering if the self-install kit will be deliv. Call the pre-installation and delivery team on 0800 052 1734, explain the problem, and see if it can be moved forward. Virgin Media. on 24-05-2023 16:40. Now if you choose our 1 Gig or 2 Gig broadband packs, we’ll guarantee an ultrafast, seamless broadband experience in all areas of your home at no extra charge. Called customer service and they needed account number which I don't have as I'm a new customerIf you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. At least 30Mbps download speeds in every room or £100 one-off credit. 2 2. you take control of your Virgin Media life. £5. Up to 3 WiFi Pods if needed. TV 360 and home phone not currently available in 2022/23 network expansion areas. 9% proven broadband reliability and our Best in Test 2023 result awarded by Umlaut, means you’ve already chosen Ireland’s Best Broadband. 0. Then, drop it off at a Yodel store. But since then I still haven't received the pack or any tracking code from Yodel. Thu Aug 18 2022 - 05:00. What you get in your QuickStart pack depends on what Virgin Media services you ordered. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. This promotion means you won’t pay the usual setup fee of £35. SpeedHi there, I’ve just moved in to a house and just waiting for my VM install pack (it’s gone to the wrong address, but that’s another story!) I’ve checked the cables here as the previous owners had VM and all I can see on the inside of the property is 1 white cable with what looks like an f-plug end o. Hi Virgin Media Team, Hope you are well. Virgin Media Installation: Technician installation fees may apply on certain packages or bundles (starting from £30 for standard install). try contacting the pre-installation and delivery team on 0800 052 1734 for further info or the activation number on 0800 953 9500 . Account - Mobile. If you’re looking to review your bills, make a payment or check your usage you can do all of that within My Virgin Media, which is available to all our existing customers. But we'll let you choose your delivery day when you place your order. You’ll then be able to use your same old phone to make. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. It's not technically FTTP as the cable running from the box into your home is what's known as a 'coaxial' cable (which is mostly made of copper, not fibre). )In this video, I am showing the sta. £35 setup fee applies*. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Virgin Media Gig1 Fibre Broadband (avg upload speed 104Mbps) vs UK 24-hour average upload speed (15. Security matters. Then. 3. Hi, I am a new customer and ordered a QuickStart self-install pack on 1st Sep. Get a £50 voucher with Virgin Media promo codes for broadband and more. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. 4. I have ordered the M350 broadband on vrigin media and they say my order will. Choose plan Virgin Media installation: how to get Broadband installed and price Última actualización: May 29, 2023 Autor: Roams UK 1. We'll also go through what all those lights on the mode. They can screw into the Hub but more likely will just connect by Pushing in If you cant sort it with help on here. £29. I recently moved to a new place and have ordered broadband self install kit. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Available with M50 broadband or faster. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. How to send a bulk email. CO AX IN LAN 1 3 2 4 L R 1 TEL 2 SCA RT OUT HDMI OUT SMART C ARD HDMI OUT SPDIF AUDIO OUT PO WER. The. However, we cannot cancel any other agreements you may have with your old provider, for example, for renting. You're fortunate that they promised self installation, which means there is an existing cable to the street. on 09-05-2023 12:20.